Governance
Good Governance and Transparent Business Conduct
Good corporate governance is fundamental for responsible business operations and sustainable growth. TISCO prioritizes effective, transparent, and accountable organizational management. This is achieved through a corporate governance structure that appropriately balances the management and ensures proper alignment between the Board of Directors, management, and stakeholders.
Details about TISCO Group’s corporate governance principles and governance structure can be found at Corporate Governance
• Anti-Corruption
TISCO Group is committed to and actively advocates for transparent business practices, instilling in employees to perform their tasks with integrity by defining it as one of the organization’s values and specified in the code of conduct. In addition, the following actions are also taken;
Foster a culture of integrity and promoting anti-corruption practices across the organization by embedding integrity as a core organizational value and formalizing it through guidelines outlined in the employee handbook
Provide channels for information or questions regarding non-compliance with the company’s business ethics and anti-corruption policy.
Established a centralized management approach for the Anti-Corruption Policy, as well as guidelines on key issues such as a no-gift policy, banning illicit payments, prohibiting political contributions, and implementing whistleblowing procedures.
TISCO fosters transparent and fair business practices among all business partners, as outlined in our Supplier Code of Conduct, as well as encourages them to become members of the Thai Private Sector Collective Action Against Corruption (CAC).
• Oversight of Fair Customer Services
Underlining our commitment to conduct business with transparency and fairness, TISCO Group incorporates the Market Conduct practices announced by the Bank of Thailand into our fair customer service policy. This policy takes into account the benefits of our customers and governs our customer service practices from start to finish. The Group’s fair customer service policy covers the nine major factors seen below and ensures equitable practice for our customers, in line with the Bank of Thailand’s guidance as follows:
• Prudent Risk Management
TISCO Group attaches great importance to corporate risk management under the principle of prudence and follows the Risk Governance Framework, taking into account the balance between business expansion and risk-appropriate returns in the context of business and financial diversification. TISCO Group has established an appropriate and clear risk management structure and policy, as well as continually strengthening the risk management culture among directors, executives, and employees at various levels to promote risk awareness and understanding of their roles and responsibilities and to respond effectively to potential changes.
• Data Governance and Cyber Security
TISCO Group adheres to the highest standards of information system security and has set up clear policies and guidelines for cybersecurity and IT risk management in accordance with international standards such as ISO/IEC 27001. A Data Governance structure was also in place, outlining personal data handling and control processes and systems in accordance with the Personal Data Protection Act to prevent potential risks from the misuse or unauthorized disclosure of personal data that does not meet the consented purpose from the data subject or does not comply with the requirements of the law. In addition, a Data Breach Response Plan was established as a mechanism to prevent and mitigate potential damages.
