Promotion of Public Well-being and CSR Activities

TISCO Group is well aware that economic, social and environmental balance is the heart of sustainable development, and this has been its focus since its establishment. Guided by this focus, TISCO Group has conducted its businesses responsibly by taking into account its impacts on all relevant parties both inside and outside its organization. In 2021, its efforts for the promotion of public well-being and CSR activities can be summarized as follows:

1.Giving Financial Knowledge

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Small Borrowers

1.1 Debt Understanding Year 2

 Upgraded from the Recognize Financial Risks program that was launched in 2019, this project has been developed over time to keep pace with the changing economic and social situation. In 2021, the project disseminated knowledge on the differences between legal loans and illegal loans. It also brought its content to various online platforms, namely LINE, Facebook and websites so as to increase opportunities for customers to learn about financial literacy in an era when social distancing was required. The project also encouraged interested customers to study its online content on their own and answer questions related to the content to win souvenirs. Questions were prepared in a way that ensured participants would correctly understand the project’s content.

  • Target     To cover at least 100,000 small borrowers/interested people from across Thailand
  • Result     Advice given by TISCO Group’s staff to 92,162 customers/ interested people, Number of online-content views: 2,369
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1.2 Online Content on Smart Saving & Smart Use

Due to the COVID-19 outbreak, TISCO Group has brought its content online to continue delivering financial knowledge to the public. Because 2021 marked a time when people needed to embrace a New Normal and quickly move to the online world amid all the uncertainties, TISCO Group’s Online Content on Smart Saving & Smart Use was given the theme “Knowledge to Avoid Risks in the New-Normal Age”. Nine short clips were produced on this theme, namely: 1. Think before You Click; 2. Think before You Share; 3. Think before You Post; 4. See through Hackers; 5. Survive Crises; 6. New Financial Habits in the New-Normal Age; 7. Shop Online without Being Duped; 8. Easy Money Management with Mobile Banking; and 9. Happy Retirement. These clips were released through online platforms namely LINE, Facebook, websites, and YouTube.

  • Target      To cover at least 9,000 customers/interested people across Thailand 
  • Result      8,342 views of content across 75 Thai provinces

Comments from the audience

“I have become more careful when I get phone calls or messages from bad people.” – Ms. Pailin, Entrepreneur from Bangkok.

“I have shared clips with my friends.” – Ms. Donpin, Freelancer from Saraburi.

“I have applied tips to reduce expenses. Because I want to avoid debts, as soon as my salary is paid I save parts of it.” – Ms. Chuleekorn, Dental Assistant from Chon Buri.

“I have learnt to be careful and do my homework before making any purchase online. This will prevent me from being duped.” – Mr. Seksan, Civil Servant from Khon Kaen.

“I like the clip about Think before You Post. If we post without forethought, we may attract ill-intentioned people.” – Ms. Wassana, Housewife from Kanchanaburi.  

“I had never thought about financial planning before. After playing games in the clips, I realized that I should be saving at least 10 percent of my income.” – Ms. Ploychanok, Company Worker from Nan.

 During field trips, Somwang Ngern Sang Dai organized an educational event for 50 members of Permsin Elderly Club in Bangkok in late 2021 after the government eased disease-control measures. TISCO Group also educated various groups of customers, namely retail customers, corporate customers, wealth and fund customers, as well as its employees and the public via free seminars, which addressed current topics and were useful to financial planning.

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Youth and the Public

1.3 TISCO Financial Camp and TISCO Financial Network’s Clubs

The COVID-19 outbreak resulted in the TISCO Financial Camp being postponed indefinitely. Nonetheless, TISCO Group has remained determined to support schools that are outstanding in educating communities by establishing financial clubs that take up the mission of creating financial discipline and raising communities’ awareness of the importance of savings that promise to shield all families from crises

In addition, TISCO Group has launched a YouTube channel, “Say Hi! Financial Camp”, with the aim of providing youth and the public with financial knowledge. This channel has released clips produced by young participants of TISCO Financial Camp, other educational clips, and also Smart Saving & Smart Use clips.

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1.4 Collaboration with Thai Bankers Association

In 2021, TISCO Group has continued its collaboration with the Thai Bankers Association by conducting the “New-Gen Thais are Financially Conscious Project” Year 3. TISCO Group provided volunteer speakers for the project with the aim of equipping the project’s target group of university students with personal finance skills. 

Result     TISCO Group worked with the association’s bank members in conducting four virtual workshops for the Nakhon Pathom Rajabhat University and the Srinakharinwirot University. Activities for 12 universities across Thailand were also held. In all, these events covered 930 students.

2.Community-Friendly Business Network

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TISCO Group has joined Thaipat Institute’s Community-Friendly Business Network, which offers communities opportunities to serve as suppliers – not just recipients of help – in the value chain. The network has sourced communities’ products and services in hopes of fostering their self-reliance. It has also bought products from social enterprises whose profits are shared with communities. Among the products sourced by the network are fresh coffee from the Chiang Rai-based Pang Khon Coffee Community Enterprise, stationery bags from the Ramathibodi Foundation and Autistic Thai Social Enterprise Company Limited, as well as mask straps and fabric bags by the intellectually challenged under the care of Udon Thani-based Northeastern Welfare Center for the Mentally Retarded.

3.Giving Educational Opportunities

TISCO Group has offered educational opportunities to children and youth in the hope of improving the efficiency and quality of people needed for Thailand’s journey towards sustainability, by giving scholarships to impoverished students via the TISCO Foundation and providing funds for school development, school-building construction or repairs, and procurement of educational supplies to schools across the country. All these activities are carried out though the “TISCO Ruam Jai” Project, which seeks to discourage school dropouts. While TISCO Group is the project’s main sponsor, the group’s executives, employees and other donors also provide contributions. In addition, the project has received donations of construction materials from TPI Polene Public Company Limited and Lighting & Equipment Public Company Limited.  

  • Target     Implementing one project a year
  • Result     Implementing two projects in 2021 namely TISCO Ruam Jai 10 and TISCO Ruam Jai 11
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3.1 TISCO Ruam Jai 10:

This project constructed a 260-seat canteen based on the Education Ministry’s standard plan for the Ban Pong Khian School in Dong Mahawan Subdistrict, Wiang Chiang Rung District, Chiang Rai to replace the old cafeteria that was in poor condition and too small for the school’s growing body of students. In addition, it donated outdoor play items for primary students and computers to the school to help achieve child development and empowerment. A budget of 3,739,500 Baht was used for the project.

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3.2 TISCO Ruam Jai 11

The project constructed a school building based on standard plan No. 105L/58 (Khor) for Ban Khlong Kam School in Khlong Prasong Subdistrict, Mueang Krabi District, Krabi. This five-room anti-quake building replaces an old edifice that had been used for more than 45 years. The replacement was needed because the old building had not only sustained structural damage, but also had inadequate space for the rising number of students. A budget of 8,958,000 Baht was used for the project.

4.Support for Public Health & Other Causes

TISCO Group has aspired to play a role in social development and to engage all parties to contribute within their means. Guided by these aspirations, TISCO Group has reviewed social issues related to healthcare development to advance the causes and plans continuous support. TISCO Group has also conducted CSR activities for other public causes including providing support for proper activities or projects that have been implemented by relevant authorities.

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4.1 TISCO Ruam Jai 9

The project will build the “emergency center for the Bangyai Hospital” in Nonthaburi province for the purposes of increasing a life-saving medical space. Located on the outbound side of the Kanchanaphisek Road (Taling Chan – Suphan Buri), this hospital has long had just an ER room. Located on the first floor of its Chalermphrakiat Building, this ER covers a mere 75 square meters. The project has stepped in with the aim to upgrade this ER into a center based on Emergency Care System (ECS) standards and increase its total space to 1,012 square meters. With the project implementation, the hospital’s ER facility will become a medium ER center in line with the Public Health Ministry’s plan by 2024 and have the capacity to handle up to 180 cases a day. TISCO Group will be the major sponsor of the project, which also accepts construction materials from TPI Polene Public Company Limited and Lighting & Equipment Public Company Limited, and some financial donations from executives, staff, customers, and the general public.

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4.2 Support for Cancer Research & Innovative Therapies

TISCO Group has enhanced cancer patients’ opportunities for recovery for seven consecutive years by giving part of the sales fee income from its mutual funds and healthcare products to the CU Cancer Immunotherapy Fund of Chulalongkorn University’s Faculty of Medicine and the Thai Children Fund under the Royal Patronage of H.R.H. Princess Soamsawali Krom Muen Suddhanarinatha, Ramathibodi Hospital. Financial donations towards better opportunities for cancer patients totaled 8,465,150 Baht.

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4.3 Blood Donations

TISCO Group has collaborated with Thai Red Cross Society in conducting blood-donation events on a quarterly basis at its headquarters. Its branches, meanwhile, have joined with regional blood centers in organizing similar events. As Thailand faced a shortage of blood for medical treatments and life-saving operations in 2021, TISCO Group campaigned heavily for blood donations with disease-control measures strictly in place. 

  • Target     1,000,000 cc of donated blood
  • Result     1,213,800 cc of donated blood that has been used to help 8,949 patients through nine blood-donation events in Bangkok, Krabi, Trang, Phuket, Songkhla, and Nakhon Pathom

4.4 COVID-19 / Flood Relief Operations and Moral Support Activities

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Support for Battle against COVID-19

4.4.1 Moral Support Activities TISCO Group provided moral support to medical personnel and the Thai public by delivering drinking water and other necessary commodities to 181 hospitals, field hospitals, vaccination centers, and communities in 50 provinces across Thailand between April and November 2021.

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4.4.2 Relief Operations with Partners

TISCO Group, moreover, has collaborated with partners in comprehensively delivering help to people in need as follows:  

  • TISCO Group collaborated with the Thai Listed Companies Association in conducting the “Listed Companies Get United for Communities” project. Under the project, TISCO Group ordered special food boxes from TISCO Bank’s SME customers for distribution to communities in 13 districts of Bangkok to help residents affected by COVID-19 and support customers whose restaurants were closed during lockdown;
  • TISCO Group collaborated with the Association of Thai Securities Companies in conducting the “ASCO Battles COVID-19 Project”. Under the project, TISCO Group donated half of its brokerage fee income for securities transactions done on 11 August 2021 to operations related to COVID-19 prevention and treatment;
  • TISCO Group collaborated with the Thai Chamber of Commerce in conducting the “Thai Chamber of Commerce Gets United” project. Under the project, the Thai Chamber of Commerce’s foundation delivered drinking water to vaccination centers in Bangkok;
  • TISCO Group collaborated with the Social Security Office in procuring oxygen concentrators for the field hospital of the Prapokklao Hospital Chanthaburi; 
  • TISCO Group, in collaboration with the Chulalongkorn University, partially sponsored research and development into the ChulaCov19 mRNA vaccine for Thais.
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4.4.3 Fight on Together Activities

From September to November 2021, tropical storms caused severe flooding in Thailand’s Northeast, East and Upper Central regions. All branches of TISCO Group urgently delivered help to flood victims by collaborating with local authorities and professional transport groups in relevant provinces. Thanks to this collaboration, a total of 1,795 relief-item bags were delivered to affected people in hard-to-access areas in nine provinces on 14 occasions. 

TISCO Group, moreover, has conducted various other CSR activities in collaboration with its partners. For example, it has supported the Thai Institute of Directors’ corporate-governance promotion activities, the Anandamahidol Foundation’s operations, as well as the Special Olympics Thailand Association’s operations.

5.TISCO Foundation

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Established as a non-profit organization in 1982, TISCO Foundation has a mission to help and develop society while supporting TISCO Group’s business operations. The missions cover three areas: scholarships for students, medical-benefit grants for impoverished and disabled patients, and occupational grants for cash-strapped people. Donations to the foundation mainly come from TISCO Group, including its executives, employees and customers, as well as the public. Receipts issued by TISCO Foundation are tax-deductible pursuant to the Finance Ministry’s Announcement No. 135. In 2021, TISCO Foundation handed out 9,810 scholarships/grants worth 40,197,784.59 Baht.

TISCO Group has delivered value to society and stakeholders namely shareholders, employees, government agencies, the private sector, and communities via its businesses and activities. For instance, it has paid dividends to shareholders, provided welfare to employees, developed its human resources, and played a role in community development. In 2021, TISCO Group distributed economic output and created wealth for its stakeholders as follows:

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